Problems with your phone, computer, or Wi-Fi connection are some of the common reasons why you might not be able to view your sessions on Heck Yeah Web. Phone connection problems If you’re unable to view your sessions on Heck Yeah Web from your phone, then you won’t be able to use Heck Yeah Web … Continue reading “Can’t connect to Heck Yeah Web”
Log in To sign in to Heck Yeah on Heck Yeah Web, you need to use your phone to scan the QR code. Open your Heck Yeah app on your phone. At the time of your session, navigate to the Session screen and select your upcoming session. Tap Web at the bottom menu. Android: Tap LINK A DEVICE. Follow … Continue reading “How to sign in or out”
Now you can use Heck Yeah Web, a browser-based application on your computer. Heck Yeah Web is a seamless and simple-to-use feature that allows you to run sessions on any supported browser (as opposed to just iOS and Android) simply by navigating to web.heckyeah.io and scanning the QR code with your Heck Yeah app on … Continue reading “About Heck Yeah Web”
You could earn more money by inviting friends to train with Heck Yeah. If you invite them and they complete a certain number of training sessions in the time allotted, you earn an extra amount. Invite Invite a pro that is new to Heck Yeah using your referral link (you can find in your app) … Continue reading “How personal trainer referral work”
If you wish to delete your account and/or personal data from Heck Yeah, please direct your request to support@heckyeah.io. Alternatively, you can navigate to your Account Settings under your Profile tab and choose to Deactivate your account or Delete my account & information Read this article to understand more about the General Data Protection Regulation … Continue reading “How do I delete my account and personal data from Heck Yeah?”
Yes. To acquire a copy of your personal data, please send your request to support@heckyeah.io.
If you have purchased sessions with a particular coach but no longer wish to train with him/her, you can cancel those sessions for an automatic refund in Heck Yeah credits. Those credits can easily be applied to new sessions with another coach of your choice. NOTE: If your scheduled session is scheduled for less than … Continue reading “Can I transfer my purchased sessions to another coach?”
If I don’t want to take sessions anymore, can I get a refund for my remaining sessions? On Heck Yeah, all purchases are final. Purchased sessions cannot be refunded to the original form of payment However, purchased sessions may be canceled and refunded as Heck Yeah credit. If you wish to complete the remainder of … Continue reading “What is Heck Yeah’s refund policy?”
If you realize you cannot attend a session or do not wish to continue training with a particular coach, you can cancel your session(s) and receive a 100% or 50% refund in the form of Heck Yeah credits. The amount of the refund depends on the state of the session (scheduled vs unscheduled), as well … Continue reading “How do I cancel a session?”
All Heck Yeah sessions automatically expire 6 months after purchase date. You will not be able to schedule or cancel them until they are reactivated in your Heck Yeah Sessions. We are happy to help you reactivate expired sessions. Please contact support@heckyeah.io. Important! Please schedule any reactivated sessions promptly! You will have 90 days to … Continue reading “If my session has expired, how can I reactivate it?”