How do I cancel a session with a client?
Please cancel sessions with clients only under extreme circumstances. Make sure to send a message to the client about the cancellation.
Please note: If you cancel a session, you do not get paid for that session, and your client will receive a 100% refund of the session’s cost in Heck Yeah credits, regardless of how far in advance you canceled. In the case of a coach cancelling, the client always receives a full refund.
Rescheduling is often a simpler option. Please see “How do I reschedule or unschedule a session with a client?”
If you must cancel a session, please do the following:
- Go to your Sessions.
- Find the session you want to cancel, swipe right and you will see the option to cancel
Alternatively, you can open your session and find the “Cancel session” option.
- Write the reason for canceling the session in the pop-up screen and tap “Cancel session”